Communication in other countries is always challenging, I always travel with a little more patience.... when you find good people who "get it" like Blancha it makes life so much better. This new-generation all-inclusive resort offers discerning travelers a family-friendly vacation experience, where guests of all ages are entertained from morning to night. TransportationVisit the NexusTours counter located in the main lobby to arrange transportation or any off-site excursions for an additional cost. We felt the same way about the sea side grill. If you need items cleaned and returned to you please use the bag and form located in your closet and place it on your bed. We just returned from the Royalton and I must say it was one of the best all inclusive experiences we have had. I loved the shower! It will be great to welcome you back in the near future for another amazing vacation.Luxury RegardsFrancisco JorgeGeneral Director. The buffet was always full of excellent choices and never had to wait too long to get your food. Opa was another story and didn't even try to get into Hunter. We ate mainly in the main buffet which has everything one could want. See 14,661 traveller reviews, 14,280 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa, ranked #18 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Smoking AreasSmoking is not permitted in any of the guest rooms or restaurants. Communication in other countries is always challenging, I always... We just returned from the Royalton and I must say it was one of the best all inclusive experiences we have had. 12. The Royalton Riviera Cancun offers all inclusive Riviera Maya honeymoons, vacation and weddings. Wheelchair AccessibilityFor the comfort of guests with mobility concerns, Royalton Riviera Cancun has adapted rooms with appropriate fixtures. Fitness CentreThe Royalton Riviera Cancun health complex includes a state of the art gym and tennis courts to keep you in shape. Whether we went to the beach or the pool, we never had any problem getting towels or chairs Not always the case at other resorts. Now £195 on Tripadvisor: Royalton Riviera Cancun Resort & Spa, Riviera Maya. If you are DC I highly recommend you request her at check in, you won't be disappointed. Please see our partners for more details. Be sure that we will post your comments on our internal info system to all our staff. Dear tons765We really appreciate your having taken the time to write this review with such a detailed description of our facilities, services and staff. Teen hang out... kids went every day and had a great time.5. jorgef576, Director General at Royalton Riviera Cancun Resort & Spa, responded to this review. We had three 4th floor and one 1st floor ocean side facing rooms in the Diamond Club area (Note: we did not pay for the Diamond Club upgrade package so could not utilize Diamond Club additional benefits which included the pools and bars in our area of the hotel). Prices are the average nightly price provided by our partners and may not include all taxes and fees. Dear romaga0It has been a great pleasure to receive your warm review describing your most recent vacation at our premises. Ask the front desk or your Diamond Club™ butler at least 2-days before your departure. Wine selection is limited and upgrades are expensive (4-5 times what you'd pay at a liquor store in the U.S.) We'll be back. This resort has a casino. Celebrations And Special Occasions For conference or meeting services, please contact Guest Services or your butler. If you are looking for a beautiful blue carribean ocean, this is not the place. My husband & I chose this resort because it was brand new. : Royalton CHIC Suites Cancun - See 1,923 traveller reviews, 3,181 photos, and cheap deals for Royalton CHIC Suites Cancun at Tripadvisor. more. The food was amazing. Thank you so much for all the kind words addressed to our facilities, services and, most of all, our staff. Hideaway At Royalton Riviera Cancun: Excellent butler service - Read 6,472 reviews, view 6,693 traveller photos, and find great deals for Hideaway At Royalton Riviera Cancun at Tripadvisor. The pools are great and warm to swim in.The coffee/ice cream shop is a wonderful treat. Book Royalton Riviera Cancun Resort & Spa, Riviera Maya on Tripadvisor: See 14,671 traveller reviews, 14,283 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa, ranked #19 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Wedding coordinator Rebecca took care of every detail and the wedding turned out beautifully in the Sky Wedding chapel.The food was incredible. The rooms were clean andspacious and the beds were very comfortable. Diamond Club™ Receive an exclusive vacation experience with an upgrade to Diamond Club™. My new favorite. The first day we had lunch at the sports bar..not very impressive had lunch there, but the view was great! The a la carte restaurants are all first class. A five Star Resort and will return next year without hesitation. We thank your compliments to our staff, services, facilities and I hope you give us the honor of another visit pretty soon.Luxury RegardsFrancisco JorgeGeneral Director. Down side of the resort was just the beach and water could have less seaweed,but there was a cleaning crew that would try to clear most of the seaweed as best theycould. We feel very proud to acknowledge you feel so enthusiastic about your recent vacation at our premises and we hope this will not be your last visit. Your All-In Luxury® vacation starts in Mexico’s Caribbean paradise, Royalton Riviera Cancun.Cancun is one of the world’s most popular tourist destinations because of its great fashion and shopping, ecological tours for the more adventurous, fabulous bars and restaurants, world class golf and so much more. We were served drinks and promptly escorted to the diamond club private check in (diamond club is well worth it). On top of all that - the buffet in Grande Marche was the best all-inclusive buffet I've ever had with an incredible assortment of foods and chef-made dishes.The bars and liquor selection were exactly what I would have chosen - name brands of alcohol too numerous to list here - but including Crown Royal, Jack Daniels, Stoli, Absolut, Bombay Sapphire, Johnny Walker Red and Black. Also a lot of great subtleties at the resort like the ice cream shop and the nibbles bar where you can get a quick burger or plate of nachos. There were plenty of chairs on the beach, but not umbrellas. Service was good. The infinity pools that look out over the beach are stunning. I know others have said they saw more being delivered, but not to the Royalton section. We spent every day at the beach... because that was the only place we could find a chair after breakfast. I did not find it smelly, but really didn't want to go in the water but my daughter did. The resort is absolutely beautiful. It was clean with plenty of room for all 4 of us. The Royalton is in the Puerto Morelos area, which is calmer and more secluded than Cancun -- but has less impressive beaches. The butler service was excellent for booking the restaurants, requesting snacks in the room after a long day in the sun and even helping with a late check out. Diamond Club™ Royalton Suites Cancun Resort & Spa offers guests an exclusive vacation experience with an upgrade to Diamond Club™. If you require more information during your stay, please contact the Guest Service Desk. Coffee bar fantastic.... we were right around the corner from it so I went every morning instead of making it in room.8.Time share people relentless. The rooms were clean andspacious and the beds were very comfortable. Maybe it was the time we arrived, 3:00 on a Tuesday, the stars were all aligned? Dear AlessandrotucciaroneWe have had a great pleasure reading your detailed review.Thank you so much for all the kind words addressed to our facilities, services and, most of all, our staff. Review tags are currently only available for English language reviews. Whether we went to the beach or the pool, we never had any problem getting towels or chairs Not always the case at other resorts. All the bars were great. We escorted to our very luxurious and clean room by our butler Mariana. Thankfully the coffee/ice cream shop on the main floor was ok. Having the butler service is something special- something new for us. Butler service* Coffee Shop; Gift Shop* Nexus Tours* Diamond Club™ Lounges** Hideaway Lounges *Additional costs may apply **Included in Diamond Club™ Services Please Note: Pool hours are from 7am to 7pm. The butler service was excellent for booking the restaurants, requesting snacks in the room after a long day in the sun and even helping with a late check out. See 14,671 traveler reviews, 14,283 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa, ranked #19 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Taxes and fees that are shown are estimates only. The rooms were clean andspacious and the beds were very comfortable. Currency/ATMRoyalton Riviera Cancun offers guests the convenience of an on-site ATM as well as currency exchange services at the Front Desk. There is also a souvenir shop or cigar shop for authentic items to take home. Try to stay away from building 8 (mangrove side) as there is a generator building in the back and it is very loud. Guests rave about the food, which is above average for an all-inclusive resort. My only gripe... they need more umbrellas on the beach and in the Royalton section... other all inclusive we have been to have had 1 for every 2-3 chairs. Michael a server in the diamond club beach area was awesome and always came by to make sure we were taken care of. Yes we did tip... pretty much everyone and in US dollars. Mattress in this room was almost worn out, not sure why. Stayed at this resort from March 9 - March 23, 2015. From the second our family arrived the Royalton staff were very welcoming. Royalton Riviera Cancun is located just a 15 minute drive from the Cancun International Airport. Our room was just what we booked, Jr. suite ocean view, room 7329...over looked Grazie and had a nice view of the ocean. Buffet was fantastic! Beach... yes there is seaweed..alot. It is a nice resort with easy walking to the beach, buffet and all amenities. The staff everywhere were wonderful, kind and helpful at all times.WOULD LIKE TO WARN ALL GUESTS THAT THE TIMESHARE PEOPLE WILL HARASS YOU AND LIE TO YOU AND PROMISE YOU EVERYTHING AND WILL NOT LEAVE YOU ALONE. Dear sbrook4Thank you for your comments regarding our hotel on Tripadvisor.It's a great pleasure to get honest feedback like yours and we heartly thank you for it.Our team is looking forward to welcoming you back.Luxury RegardsFrancisco JorgeGeneral Manager. The buffet was always full of excellent choices and never had to wait too long to get your food. The water is murky and brown in colour. Alternatively if you are vegan/vegetarian, have allergies, or other dietary restrictions please notify the resort in advance, in addition to your waiter. We ate at nearly every restaurant which included Italian (excellent lasagna), Mediterranean, Steak (French onion soup, Carpaccio), Japanese (Sushi), TexMex (fish tacos), Mexican (fajitas). Environmental Sanitation Fee: The Municipality of Benito Juarez of The State of Quintana Roo has imposed a new Environmental Sanitation Fee which will be collected by hotels in Cancun (including hotels in Playa Mujeres, Costa Mujeres & Isla Mujeres).The fee for guests staying from January 1, 2019 onward is $25 MXN (approx. Unfortunately, I couldn't get a good coffee of any type at any of the restaurants. Whether we went to the beach or the pool, we never had any problem getting towels or chairs Not always the case at other resorts. Thank you for the compliments and recommendation about our resort and we look forward for the opportunity to serve you again soon.Luxury RegardsFrancisco JorgeGeneral Manager. Dear Greg HWe have been honored with your having chosen our resorts for your honeymoon and the fact that you show so satisfied with your experience makes us feel really proud of our site and staff. $1.50-2.00 CAD) per room, per night. This premium level of service features the comfort of anticipatory service, exclusive á la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. Wet clothes and bathing suits are not permitted at any time. Laundry ServicesLaundry services are available at an additional cost. Royalton Riviera Cancun Resort & Spa Features. Thought the food and service at Zen, Grazie, and Agave were great. We only stayed 3 nights and ate at Zen, Hunter, Opa. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. 10 While we were there it was too windy for the paddle boards and kayaks... bit disappointing.11. 1. All 4 rooms were spectacular - 2 of the rooms were double-wide with a large sleeping room and larger living room / dining room / wet bar area. The infinity pools that look out over the beach are stunning. You may smoke in designated open-air spaces. © 2021 Royalton Resorts | All Rights Reserved. Our highly trained butlers will take care of the details that will free you to enjoy your ultimate vacation. It’s right on a palm-backed beach that curves gently around a reef. 6.Pools...as is said we were in the Royalton section. Onsite Services• 12 pools and children splash park • Jacuzzi• Spa• 24-Hour Room Service. Check-in/Check-out Check-in at 3:00pm EST and check-out is 12:00pm EST, however upon request and subject to availability, you may arrange to check in or out at a different time. In-suite Coffee & Tea ServiceBrew a morning cup of coffee or tea in the privacy of your room with the convenience of your own machine. Internet AccessThrough All-In Connectivity™, Royalton Riviera Cancun promises free high-speed Wi-Fi throughout the entire resort so you can stay connected to family and friends back home and share your breathtaking vacation. In all the combined experience was great and I'm looking forward to going back for a longer stay at another royalton resort. Royalton Luxury Resorts introduces Personal Butler Service. All the restaurants were very good but by far the best was the teppanyaki experience at Zen, a must for anyone staying at this resort. It was a corner room, with a private pool, over looking the Hideaway pool. This sprawling resort’s got lots to keep you busy. We were celebrating an Anniversary and the small surprises like the champagne and cake in the room, rose pedals on the bed and in a bathtub full with bubbles and rose pedals -- nice touch. I will definitely be back. We will not go back to this resort because of these people, as that is what ruined our vacation, spent almost 3 hours with these "BAIT & SWITCH" sales tactics. Dietary RequestsRoyalton Riviera Cancun offers a gluten free menu at each of its restaurants. Gourmet Marche is a buffet with a lot of variety, and the Japanese Zen restaurant has a teppanyaki show. Our three butlers Raul, Luis and Juan were exceptional, They catered to our every need and even provided us with extra service to make our stay so special.we will be traveling back to see them next year and make more memories. Dress CodeWe ask guests respect a smart casual dress code in our a la carte restaurants. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Check prices, photos and reviews. The resort itself is beautiful and there are a few pools and a long stretch of beach to choose from. Now £195 on Tripadvisor: Royalton Riviera Cancun Resort & Spa, Riviera Maya. We managed. Royalton Riviera Cancun Resort & Spa: Poor Diamond Club Butler Service - See 14,669 traveler reviews, 13,802 candid photos, and great deals for Royalton Riviera Cancun Resort & … My favorite was the Japanese Restaurant - Zen, The service in all the restaurants was quick and always friendly. Royalton Riviera Cancun has nine restaurants and 24-hour room service. Royalton Riviera Cancun Resort & Spa: Butler Service is a Must - See 14,462 traveler reviews, 13,633 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. A warm reception and chilled cocktail set the tone for an extravagant vacation. The splash pool was the most active the other pools in front of the martini mix a bit more quite. Royalton Resorts All-In Luxury™ Just 15 minutes from the Cancun airport; Unlimited reservation free dining; Modern spacious rooms; 9 restaurants, 13 bars and 1 cafe; Casino; Free WiFi; 24 hour concierge service The gym is very nice. PetsPets are not permitted at Royalton Riviera Cancun. I refused to play the chair saving game. ParkingParking is available at no additional cost for guests of the hotel. I used it 3 times. The a la carte restaurants are all first class. Unfortunately, I couldn't get a good coffee of any type at any of the restaurants. 7. It has beautiful pools and great restaurants. With Diamond Club™, you'll receive the following upgrades: Dedicated room locations for Diamond Club™ only Beautiful resort. Hideaway At Royalton Riviera Cancun: Butler Service is a must - See 6,498 traveller reviews, 6,707 candid photos, and great deals for Hideaway At Royalton Riviera Cancun at Tripadvisor. Scuba diving and snorkelling are popular, so pack an underwater camera. 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