One night I was flat out turned away from the steakhouse and yet again had to face the buffet. Rooms that are converted into family “hang out” rooms. The room had shelves and stones that were cracked, broken or stained. The most recent trip was at Bavaro This place is set right on a beach, so there's only a pocket of palm trees between you and the latte-coloured sands. Stay at this 4.5-star luxury property in Punta Cana. Family of 5 traveled between Christmas and New Years Day. Not my idea of dining while on vacation. It's plumb in the centre of a sandy beach, with a fistful of palms peppered through the grounds. The most recent trip was at Bavaro The chairman at RC was larger and seemed more fancy. Dear cute001Receive a warm regard from Royalton Bavaro Resort & Spa.We heartily appreciate your taking the time to write such a kind review on our resort Royalton Bavaro Resort & Spa. Our butler was excellent at Bravaro (Gregorio). The outdoor playground is nice and shaded. Royalton Bavaro Resort & Spa, Punta Cana Picture: Chairman Suite - Check out Tripadvisor members' 50,030 candid photos and videos. He set us up with reservations all week. The most recent trip was at Bavaro The chairman at RC was larger and seemed more fancy. Review tags are currently only available for English language reviews. What a fabulous vacation! Our butler was excellent at Bravaro (Gregorio). If you like Japanese food, do not go to the Japanese restaurant . Stay at this 4.5-star luxury property in Punta Cana. The set up at RC is better. Tutte le camere sono dotate di balcone o patio. I loved visiting the coffee shopThe kids club was ok. Since I started to rant, I'll start from the beginning. Enjoy reservation-free dining with chef-curated menus, elegantly styled suites, and award-winning hospitality. Not sure why they were not automatically restocked. You never knew what you were going to get but it was not bad. On the last day we heard you could upgrade for the day but a little too late for that suggestion. Club or no club same people run the hotel and it is below average to put it nicely. The food- it was everywhere- for lunch everything you could possibly crave from sushi to tacos to open grilled chicken and vegetables, burgers, pork sandwiches, fish and chips, takeout pizza, salads- smoothie truck and more. We booked the diamond swim up suite Just wondered how "fancy" this place is, lol. The most recent trip was at Bavaro I am very sorry that you did not allow us to compensate the mistake we made.I would like you to come back to the property and demonstrate why 92% of the clients rate us with 5 stars.Best regards,Juan TuñonGeneral ManagerRoyalton Bavaro Resort & Spa. Once we finally got in, the bracelet did not open the door causing me to go back to the reception area and wait online yet again. Our guests praise the restaurant and the helpful staff in our reviews. The room had shelves and stones that were cracked, broken or stained. Royalton Bavaro Resort & Spa- All Inclusive offre 730 sistemazioni con docking station per iPod e minibar. We were beginning to feel like we were in Oz, where there really isn’t a supervisor behind the curtain. We did not ask much else of him, but I was happy to have that done. No coffee cups or silverware, but it had a full kitchen, so that was odd. Relax on the famous shores of Bavaro Beach and enjoy All-In Luxury® at Royalton Bavaro Resort & Spa, a top-rated all-inclusive resort in beautiful Punta Cana. The room was not very clean. FYI beach area is small and crowded. Royalton Bavaro is perfect for travelers of all ages. But no worries!!! The front desk is the first impression and sets the tone for the rest of your holiday. This is a walk though of a luxury room and then into a 1 bedroom diamond club presidential Jacuzzi suite. There seems to be no real waitstaff. It’s in a park or reserve that does not allow fishing. (Small fee for non diamond club/ but you can walk there via the beach and pay nothing) The drink/food service around the pool and beach was consistent and excellent, always with a smile- we never wanted for anything and as well never waited long for food or drink. With the way things are going, I 'm sure I'll have much more to add once we'll return home this weekend. This is all assuming that they were trying to solve the problem, I suspect that they did know what the issue was and they didn’t care or want to solve the problem because they continued to deliver the same solution with every room switch. It’s more spread along the beach instead or farther back from the beach. Royalton Suites Cancun All Inclusive. I wish there was availability on the Diamond Club section so you would enjoy of its privileges.We would like to get a second chance to demonstrate why 92% of our customers rate us excellent, so I put myself at your disposal for anything that you may need.Regards,Juan TuñonGeneral ManagerRoyalton Bavaro Resort & Spa, This was my second time staying in the royalton Bavaro and I have to say I did not enjoy it The service was not on par with other royaltons like the royalton Rivera Cancun and I would definitely say not 5 star Food was slow and drinks were not filled regularly during meals ,for one meal we did not get our drinks until after the food was finished I am disappointed that the hotel has gone downhill as the location and people are great I think they might be understaffed Another problem is some restaurants were not open on nights they were meant to be open so this made dinner plans a disaster ,There was no atmosphere at night and come 12am the place was empty which I’m sure suits families with kids but not younger couples etc,Food was fantastic in the steak house but only the steak house but poor service took from it I will try the new royalton in Cancun this summer and hope it is up to the standards of the royalton Rivera Cancun, Dear 561barrydReceive a warm regard from Royalton Bavaro Resort & Spa.We heartily appreciate your taking the time to write such a kind review on our resort Royalton Bavaro Resort & Spa. We plan to stay at other Royalton later this year. We are delighted to read that you spent a most wonderful holiday. Enjoy free WiFi, free valet parking, and an outdoor pool. We did not ask much else of him, but I was happy to have that done. The chairman at RC was larger and seemed more fancy. Our guests praise the restaurant and the helpful staff in our reviews. The pros are the entertainment at night, the vibe team at the pool, and the overall cleanliness of the resort. Forget less-is-more – the mantra here is bigger-the-better. :) Every day at 12:30 there is a shuttle (5mins ride or a 15 min walk down the beach) to their sister resort where Diamond club members can enjoy the full size water park- excellent and lots of fun. Hard Rock Golf Club at Cana Bay is minutes away. It had dust bunnies and I don’t think the rugs were vacuumed. The RC room had all the restaurant menus in the room to look at and was fully stocked. The craftsmanship was better. Dear CTEPbBA,Thank you for choosing us to spend your Christmas holidays with us.We are very sorry for all the situation occurred and I assure you that all the operational team and in particular, Housekeeping, have analyzed all your comments and we have taken the necessary actions to avoid that this happen again.I have tried to speak with you since the day that I was able to read your comment but I could not achieve it until last night. I expressed my concerns to guest services who did make sure that I was seated on time at a restaurant the next night but that’s where it ended. The room service at Bravaro was a mixed bag. We travel often and this by far was the worst service experience we have ever had. I letti sono preparati con biancheria da letto di alta qualità. The Chairman at Bavaro had lot of ants. Room rates include meals and beverages at onsite restaurants and bars. Our guests praise the restaurant and the helpful staff in our reviews. We are just a normal middle class couple but want a good resort. Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. I am an avid beach lover so this could have been a deal breaker for me- but since it is out of their control, and I can experience this any where else I may travel I took it in stride- you can still walk and enjoy the view, and the resort itself more than makes up for it. With eight restaurants, a lazy river, swim-up bar and casino, the Royalton Bavaro has all bases covered. The butler at RC was terrible. We did not ask much else of him, but I was happy to have that done. View deals for Royalton Bavaro Resort & Spa- All Inclusive, including fully refundable rates with free cancellation. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Guests enjoy the kid-friendly amenities. You could not leave any food out or the ants would attack it. The Chairman at Bavaro had lot of ants. I would say the food was good at both, but we mostly ate at diamond club places and stayed away from the buffet for the most part. See 4,745 traveller reviews, 5,880 candid photos, and great deals for Royalton Bavaro Resort & Spa, ranked #36 of 153 hotels in Dominican Republic and rated 4.5 of 5 at Tripadvisor. I have zero concern that it would affect their trip and that once again we will have a wonderful fun filled vacation :) Thank you Royalton Bavaro! The RC room had all the restaurant menus in the room to look at and was fully stocked. View deals for Royalton Bavaro Resort & Spa- All Inclusive, including fully refundable rates with free cancellation. Ridiculous and illogical. Hard Rock Golf Club at Cana Bay is minutes away. Avoid the Royalton if you have any specific room requests or looking for a relaxing quiet holiday. As a Travel Smart member I have stayed at 7 of their hotels in Mexico, Punta Cana, & Jamaica - this resort tops our list of Royalton properties so far. Enjoy free WiFi, free valet parking, and an outdoor pool. NOT for adults travelling with adult family members OR anyone looking for some peace and quiet at any time including escaping to your hotel room for a quiet nap. This is something new to certain Caribbean areas, I’ve noticed. We will not be returning to this resort or any other Royalton. Dear Y588sJ,Thank you for choosing us to spend your Christmas holidays with us.We apologize for all the inconveniences experience during your stay with us.I have to recognize that in specific seasons like Christmas and Easter, the family occupation increase significantly and it is very difficult to satisfy all the customers’ requests with the hotel on its full capacity. General_ManagerPUJ, General Manager at Royalton Bavaro Resort & Spa, responded to this review. WiFi, parking, and an evening social are free at this property. Communication between staff is horrible. JuanT2896, General Manager at Royalton Bavaro Resort & Spa, responded to this review. Available in Swim out, Ocean and Garden View An upgraded suite for discerning guests, these contemporary rooms feature earth-inspired accents and gold-tone décor with a host of improved amenities such as in-suite premium spirits, a pillow-menu from The Royal Spa, an upgraded room service menu and butler service. It also was not stocked well. Book direct today! We travel 3-4 times per year to different destinations and this is the first time we have encountered so many things wrong that the only description comes to mind without using angry language or profanities is simply ridiculous. Tons of seaweed washing ashore in large masses without warning- not seeming to be caused by time of year or weather. This is the version of our website addressed to speakers of English in the United States. The room was not very clean. We requested this three times, at time of booking, on the website (which doesn’t work)and by emailing the hotel directly. Of course they offered upgrade/club (at check-in they said that hotel is full and no upgrade/club rooms are available), but we were already settled and did not want to bother to pack and unpack again. We stayed in the Royalton Riviera Cancun chairman suite in the last and the Punta Cana Bavaro chairman suite this time. The chairman at RC was larger and seemed more fancy. The craftsmanship was better. The furniture was disgusting and I have pictures, if needed and I've asked them to replace it. Royalton Bavaro also features a sprawling lazy river for relaxing and refreshing afternoons. By the end of all this, my husband, who normally does not get involved in these thing said that he had enough and by the next day got to one of the managers of the hotel to describe his disappointment and dissatisfaction. We stayed in the diamond club for both. Communication is where it starts to fall apart. My husband liked Bravaro better as you could fish off parts of the beach and you are not allowed at RC. ... Royalton Bavaro offers a variety of non-motorized sports like snorkelling and kayaking. 24 hr Room service, ordered via the TV came quickly and service with a smile wasn’t my favorite- However for convenience, it satisfied. We took a note about your point.Accept our apologies because we were not able to accomplish your expectations with the gastronomical offer in some of our restaurants; our Executive Chef works hard to make an extensive menu of luxury plates and in almost all the cases we can accomplish the tastes of our guests. It also was not stocked well. We stayed in the diamond club for both. We stayed in the diamond club for both. One person asks you for a drink and leaves. Totally unacceptable to expect that you pay for two adults, that are brother and sister where one is expected to sleep on a pull out couch! We were never given an apology or offered any compensation for our inconvenience due to their ineptitude.The root of the problem is the lack of knowledge of the rooms and a clear understanding of customer service which I think starts with Royalton Management. I could add more, but that's enough for this time. Stay connected to friends and family back home with All-In Connectivity™, available at all-inclusive Royalton Luxury Resorts in Cancun. Casino* Guests enjoy access to an exclusive on-site casino featuring card tables and machine games, so those feeling lucky don’t have to venture far. He set us up with reservations all week. We got one room sorted out for the kids, but spent the rest of the week trying to sort out our own room. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. The location was a little bit better for me as it was more of a beach sea view as compared to a pool, people and sea view. The beach was excellent at Bravaro when we were there and not good at all in RC. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Taxes and fees that are shown are estimates only. No coffee cups or silverware, but it had a full kitchen, so that was odd. Both trips were wonderful. Queste sistemazioni con stile personalizzato hanno salotto separato. Between the check-in, the restaurant, and the timeshare breakfast, I was ready to leave after the first day. The room was very nice just not as nice as the RC chairman. It was like pulling teeth to try and get a reservation. Taxes and fees that are shown are estimates only. Both trips were wonderful. Stay at this 4.5-star luxury property in Punta Cana. It’s a long walk to the main area from the beach. Now that's # LuxuryAccommodations! No coffee cups or silverware, but it had a full kitchen, so that was odd. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Review of The Royalton Riviera Cancun Presidential Suite with Ocean Front. Now £157 on Tripadvisor: Royalton Bavaro Resort & Spa, Dominican Republic. They fixed it on the floor above us and we used our towels to contain the water. Both trips were wonderful. I’m not sure if being in the Diamond Club would have made things better but that was sold out. It also was not stocked well. So now I am in this trip for not even 24 hours and have barely relaxed. Of course, there was no rollaway bed. It was a lot of tv and video games. Post your vacation selfies, answer emails or binge your favorite series from anywhere at the resort. The beach was excellent at Bravaro when we... We stayed in the Royalton Riviera Cancun chairman suite in the last and the Punta Cana Bavaro chairman suite this time. It had dust bunnies and I don’t think the rugs were vacuumed. Our butler Nelson did all he could to see we enjoyed every minute- from picking our granddaughter up from Kids club and bringing her to us at the pool, making reservations for dinner, decorating our room for our anniversary and time spent in enjoyable, interesting conversation, he was just wonderful. Royalton Bavaro is comprised of distinct sections, unique to each traveler's vacation style. The Royalton could learn a thing or two from their neighboring Spanish chains with regards to customer service. The butler at RC was terrible. We stayed in the Royalton Riviera Cancun chairman suite in the last and the Punta Cana Bavaro chairman suite this time. Some site knowledge and Basic Customer Service training might also help. Royalton Bavaro is an ideal setting for romance, whether it’s a honeymoon, an anniversary, or just a quiet getaway. Apart from that, this room was a construction nightmare. We are a family of four adults and the Royalton Bavaro was never able to accommodate us as four adults.Starting with the room request. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. This modern all-inclusive resort in the Dominican Republic has eight restaurants, nine bars, daily activities, and nightly entertainment. The room was not very clean. The oatmeal is very good. Both trips were wonderful. The door jam was splintered and broken with nails sticking out, the bathroom sink had a foul smell, the shower tiles were broken and the shower floor drain didn’t work. Front staff should know what the room arrangements are and locations on the site. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit.Best regards.Juan Tuñon General Manager Royalton Bavaro Resort & Spa. Guests enjoy the kid-friendly amenities. We stayed in the diamond club for both. The New Years Eve party and entertainment was fantastic. For hours we listened to screaming and yelling from both kids and parents while they partied. It had dust bunnies and I don’t think the rugs were vacuumed. Exchanging vows in a breathtaking setting is easy with our wedding planning service. It was full of sea grass. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. We stayed in the diamond club for both. Royalton Bavaro is a sprawling luxury all-inclusive resort in Punta Cana, on one of the finest beaches in the Dominican Republic. Royalton Bavaro Resort & Spa, Punta Cana Picture: Chairman Suite - Check out Tripadvisor members' 51,050 candid photos and videos of Royalton Bavaro Resort & Spa Also, I would like to apologize for all the misunderstanding lived during your stay with us.As you understand, when the property is on 100% capacity, the waiting time in all the restaurants it could be a bit longer than usual due to the volume of people. We did everything we could on our part to ensure our requirements were understood, The Royalton failed to do their part. All quality food much higher than the typical all-inclusive. He set us up with reservations all week. We are sorry about the impressions that you may receive about the service from our staff and management; our objective is to provide an excellent service to our visitors and always ensure a quality holiday among our guests. 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