Such information may be used as the basis for the withdrawal of your Zip card, and TfL may inform the police of any decision to withdraw your concession. We did this in order to prevent and detect fraudulent applications, and to ensure that our concessionary travel schemes are only used by those people actually eligible to do so. The name of your educational establishment or training provider 5. These requests will be assessed on a case-by-case basis and take into account privacy considerations before a disclosure is made. If your parent/guardian would like to close their Oyster Photocard web account, they should contact Customer Services or contact our Privacy and Data Protection team. To use an Oyster card, touch the card on the yellow reader at the gates as you enter and end your journey. They send the information to our service provider who issues your photocard. When you apply, you agree that Zip Oyster photocard holders will comply with our Young Person's Behaviour Code. Plan a journey and favourite it for quick access in the future, Choose postcodes, stations and places for quick journey planning, Direct Vision Standard and the HGV safety permit scheme, London Fire and Emergency Planning Authority, Information about the Zip card holder (you), which includes name, address, date of birth, photograph, and telephone number, Scanned image of your passport details page (which includes your photograph and passport number), Information about your parent/guardian, which includes name, email address, The name of your educational establishment or training provider, Payment card information or bank account and sort code numbers, Transaction information (when and where you topped up your balance or purchased a season ticket, or were issued with a refund), Enquiries, complaints or other correspondence from you or your nominated parent/guardian, to undertake activities to promote and encourage safe, integrated, efficient and economic transport facilities and services, and to deliver the Mayor's Transport Strategy. You can then add a Young Visitor Discount to the card at a ticket office or visitor centre, which will give 11-15 year olds half price pay-as-you-go travel. Part of our statutory responsibilities includes a duty to do all we reasonably can to reduce crime and disorder on and around the transport system - and we work together with our local authority, policing, and other law enforcement partners as part of this. All academic research is carried out in accordance with privacy and data protection legislation and protected by robust confidentiality agreements. Children aged over 10 years and 11 months, and under 16 on 31 August can get an 11-15 Zip Oyster photocard. We analyse application data, journey patterns and transaction history to inform measures to protect TfL against fare evasion and fraudulent transactions. For further assistance, please contact TfL Customer Services on 0343 222 1234 (8am - 8pm). If you have a contactless and Oyster account for a non-Zip Oyster photocard, you need to use a different email address to create a photocard web account. TfL's ticketing systems record the location, date and time a Zip card is used to make a journey on TfL's network, affiliated National Rail services or London River Services on which Oyster cards are accepted. It is promoted by Transport for London and can be used on travel modes across London including London Underground, London Buses, the Docklands Light Railway (DLR), … However, no other data is stored on the Oyster card itself (eg name or address). If you have not yet provided us with a security question and answer, and you have not used the Oyster card to travel in the last 8 weeks you will be unable to create an account. You can contact the Data Protection Officer by email at [email protected]. If you contact our Customer Services in connection with your Zip card, we will create a record of this. Oyster Card – The Oyster card is a London-wide rechargeable card, designed to be re-used, and accepted on pretty much every form of London transport. Apply for photocards and manage your account. ), A colour image of your child' machine readable passport. Our cookies help to make the website and this cookie banner work during each visit and to implement security controls. Arriving Dec 9th at Gatwick airport and departing Dec 16 on the Eurostar to Paris. You can top it up at ticket machines or for standard Oyster cards if you register the card. TfL will use aggregated or depersonalised Oyster journey information to carry out research and analysis, for example, to look at travel demand, provide customers with information on how busy stations are at particular times and to make improvements to our transport services. The Pay as you go Oyster card is the cheapest way to pay for single tickets on the underground. Here’s a comparison between Pay as you go Oyster card single fares and the standard tube ticket fare from a ticket machine (‘Cash single’). Find out more. Elena Zennaro ha lanciato questa petizione e l'ha diretta a Boris Johnson e a 1 altro/altra. If you don't use your Oyster card very often, the data stored on the card may be older than eight weeks. Children travel free, or at discounted fares, on London’s public transport system, making it a great option for families and students. Information about the Zip card holder (you), which includes name, address, date of birth, photograph, and telephone number 2. If you or your nominated parent/guardian signs in to your online account, TfL will collect the IP address used by your device for the purpose of fraud prevention and detection. Your continued use of the site will mean that you accept those revisions. Keep free travel for kids and teenagers with Zip Oyster card. Call recordings made when you contact Customer Services are kept for 6 months. We may send you or your nominated parent/guardian a text message to let you know when applications are open for the next school year, or that your card is on its way. Top up anytime, anywhere and manage your cards on the go. Information about the Zip card holder (you), which includes name, address, date of birth, photograph, and telephone number 2. 2. You pay an administration fee of £15 using a credit or debit card. Currently, the Zip Oyster card allows young people to move freely around London — whether to visit family, attend … TfL does not pass any personal information directly to volunteering providers for the Earn Your Travel Back scheme. There are a number of versions of this card, however for the purposes of this post we’re going to focus on the standard blue Oyster card that you can purchase in London from most train and tube stations. Since this summer, applications for the 11-15 Zip card can now be made online by London residents at tfl.gov.uk/photocard as well as via the Post Office. If you use your Zip card on National Rail services, we may share your personal data with relevant train operating companies for the purposes of customer service, and fraud prevention and detection. Children's fares (11-15 yrs old) with an Oyster 11-15 Photocard on Oyster for any trip within zones 1 to 6 is £0.75 off peak, £0.85 peak This helps TfL monitor for things like online fraud, for example when people apply for online refunds. We may also use the outcome of our analysis to contact you or your nominated parent/guardian directly, with advice to touch in and out at the correct stages of a journey. She will be 15 when we arrive in London. This page explains how Transport for London (TfL) uses your personal information when you apply for, or use, a 5-10, 11-15 or 16+ Zip Oyster photocard (Zip card). TfL and the companies that process personal information on our behalf use your and your parent/guardian's information for customer services and to administer the Zip card scheme you have applied for. Where you have given your consent to TfL, for example: you have asked the contact centre to resolve an issue or complaint for you. If so, TfL will keep a record of this for 18 months from the date your sanction is lifted and you are able to receive concessionary travel again. You pay an administration fee of £15 using a credit or debit card. Children aged 11-15 can get free and discounted travel on all our transport services with a Zip Oyster photocard. Manage your adult Oyster and contactless cards on the move with the app. If we have concerns about your eligibility for a Zip card, we may contact your school or training provider to help verify this. Oyster cards are electronic smartcards that are used to pay for public transport in London. (Redirected from Zip card) For other uses, see Oyster. Children under 11 travel free on most public transport services when accompanied by a fare-paying adult, or with a 5-10 Zip Oyster Photocard. You'll need to go a Post Office to complete your application. Alternatively, you can download a verification letter from your TfL account and take it to a London post office with proof of your age (this can be a passport, European ID card, birth certificate or biometric residency permit). Use your current Oyster card to create an account. Answer 1 of 16: I have a 14 year old. If you phone TfL, your call may also be recorded for training and quality purposes. https://tfl.gov.uk/fares/free-and-discounted-travel/16-plus-zip-oyster-photocard On buses and trams, you only need the yellow card reader at the start of your journey. A Visitor Oyster card is a smartcard pre-loaded with pay as you go credit that you can use to travel in London. Children aged over 10 years and 11 months, and under 16 on 31 August can get an 11-15 Zip Oyster photocard. Answer 1 of 12: I have read the website three times and I am still unclear. If they don't, we can withdraw their photocard. Use an Oyster card to pay as you go to travel on our transport. You also have a number of other information rights which include: The TfL Privacy and Data Protection team considers and coordinates responses to requests and complaints from people whose personal data is processed by TfL and its subsidiary companies. The same applies if you use your Zip card on river services operated by other companies. Information about your parent/guardian, which includes name, email address 4. In the case of Oyster, there are a number of these 'legal grounds' we rely on, which are: The personal information we hold is provided by you or your parent/guardian when you apply for your Zip card. Relevant police services, and Local Authority Anti Social Behaviour units may provide TfL with details of any criminal convictions, warnings, reprimands, or other sanctions issued in relation to offences that have been committed by you on, or in relation to, London's public transport network. The information we collect as part of the application process (including the scanned image of your passport details page) is kept for up to three years after the expiry date of your photocard (unless you have had your Zip card withdrawn or suspended for breaching the behaviour code). Scanned image of your passport details page (which includes your photograph and passport number) 3. 16+ Zip 2020 prices Daily Anytime Daily Off-peak Monthly Annual Zone Pay as you go Travelcards Caps Day Anytime Day Off-peak 7 Day Zones 4-5 £6.15 £6.15 £19.10 £13.50 £13.50 £51.90 £540 IP addresses collected when you or parent/guardian access your TfL online account are retained for 13 months. We'll post your 11-15 Zip Oyster … For access to other personal information please see the section on Subject Access requests in Access your data. Anyone with access to personal information held in TfL's systems is required to complete TfL's privacy and data protection training on an annual basis. Answer 1 of 12: Traveling to London first week of August and daughter will be 17 while we are there question is is she eligible for a 16+ Zip Oyster Photocard or does she have to be either 1) a resident of UK, or 2) student going to school there. The parent or guardian must create the web account and apply online for their child. TfL may also receive or disclose personal information about customers in relation to certain emergency situations or other incidents that require an immediate response. In May 2020, it was revealed that in order to minimise overcrowding on public transport, and as part of the government’s Covid-19 bailout package for Transport for London, free or discounted public transport for under-18s in the city is to be scrapped. The image must show the photo, personal details and passport number, Details from your child's machine-readable passport to verify their identity (if you don't have one, you must apply four weeks in advance), 50% off adult-rate pay as you go fares and daily caps on bus, Tube, tram, DLR, London Overground, TfL Rail and most National Rail services, Any Tube, London Overground or TfL Rail station, Victoria National Rail station ticket office. You pay an administration fee of £15 using a credit or debit card. Use your photocard web account to manage your card or report a lost card. Don't worry about whether a 1-day Travelcard would be cheaper than using an Oyster card or a contactless payment/Apple Pay for your bus and Tube fares - however many journeys you make, the Oyster card/contactless payment card/Apple Pay will automatically cap the day's charges at cheapest ticket or combination of tickets. You cannot get an Oyster card with a discounted or child-rate season ticket from Oyster online. For the purposes of these Terms and Conditions the parent/guardian/ applicant over 18 will be referred to as the web account holder and the applicant (or photocard holder) is the person who will be receiving a 16+ Zip Oyster photocard. In June 2019, we introduced a new requirement that all applicants must supply a scanned image of their passport details page (the page with your photograph and passport number) as part of the online application process for a Zip Oyster photocard. We will spend about 2 weeks in London. We take the privacy of our customers very seriously and a range of robust policies, processes and technical measures are in place to control and safeguard access to, and use of, personal information associated with Zip cards. The Government has issued a statement on the TfL funding … If you've had your travel concession suspended or withdrawn for breaching the Behaviour Code, you can earn it back by volunteering in your local community. Applying online. A parent or guardian must apply for an 11-15 Zip Oyster photocard. The personal information we hold about you or your parent/guardian includes: 1. On services operated by the railways such as Gatwick trains for example, only children under 5 travel free, child rate fares are available with the appropriate age Oyster Zip card. We will not use your passport information for any other purpose. (If … We retain data about the individual journeys made using your Zip card for eight weeks after the card is used. Under data protection legislation we have to let you know when we use your personal information to do something 'automatically' using our computers or other systems, or make an automated decision (without human intervention) that significantly affects you. Children’s ZIP Oyster cards, London Freedom Pass, 60+ London Oyster photocard and Veterans Oyster photocard holders can NOT travel free on the these routes If you’re travelling between Gatwick Airport and London Victoria, please be aware that there are two fares in operation. We have partnerships with a number of academic institutions in the UK and overseas (eg the USA), who work with us to analyse journey patterns and undertake travel modelling to help us understand the way our customers travel so we can improve and plan our services for the future. If your child was 15 … Children aged 5-15 can get a discounted Off-Peak Zones 1-6 or 1-9 Day Travelcard, when accompanied by an adult buying a discounted Off-Peak Zones 1-6 or 1-9 Day Travelcard at a ticket machine, using a valid: When travelling, you must accompany children whilst using your discounted Off-Peak Day Travelcard. We also collect some information about how visitors use this website, but we do not use this to identify you as an individual. This includes payment card data which is handled in accordance with the Payment Card Industry Data Security Standard ('PCI DSS'). The amount is even greater for 16+ Zip Oyster cardholders with a typical saving of £450 per year. The Oyster card is a payment method for public transport in London (and certain areas around it) in the United Kingdom. Is the only way a 13 year old and 17 year old can get reduced rates on public transportation is by getting a Zip photo card? We will be travelling to London for the 1st time in December and staying in Lambeth. TfL also uses external service providers to operate 'back office' technical services and customer database management. We may also proactively issue you a refund if we can see from your journey history that you have been affected by a major disruption or incident that has severely impacted your travel. • Top up pay as you go credit • Buy adult rate 7 Day, Monthly and Annual Travelcards, and Bus & Tram Passes • View your Oyster card and contactless journey history • Check contactless payments • Check your pay as you go balan… If you have an enquiry, Customer Services will only discuss your application with you or the parent or guardian whose name is on the original Zip card application, unless there is an exceptional reason, which we will consider on a case by case basis. This page was last updated in February 2020. The post office validates Zip card applications on our behalf when you're unable to do this online. It's likely that we'll need to update this statement from time to time, so check back here regularly to find out more. Some journey information is also stored on the Oyster card itself; this comprises the last eight journeys and related charges, up to three season tickets, (generally the most recent three tickets, including future dated), and the last two incomplete journeys, if any. Answer 1 of 18: Hi, we are a family of 4- 2 adults and 2 daughters aged 13 & 16. I was looking into the zip oyster cards but I'm confused whether I can pick them up at Gatwick or not. Should I apply for the 11-15 zip Oyster card online? This eight-week period is considered reasonable to enable customers to verify or make enquiries concerning their Zip journeys (for example, for refund purposes). Children aged 11-15 can get free and discounted travel on all our transport services with a Zip Oyster photocard. If you appeal against a penalty fare notice issued on a National rail service and you state that you used your Zip card for that journey, the independent appeals body may verify the information you provide against journey data held in our ticketing systems. To do this we provide them with journey data derived from our Oyster ticketing systems that has been processed, replacing data, where required, with alternative identifiers (pseudonyms) so that it isn't possible to identify an individual customer. For journeys in central London (zone 1), ticket prices are more than 50% cheaper with an Oyster card. You will have the … Scanned image of your passport details page (which includes your photograph and passport number) 3. Once you get your 11-15 Zip Oyster photocard, you can use it straight away. 1.2. an applicant aged 18 or over who is applying for a 16+ Zip Oyster photocard for themselves 1.3. 11-15 Zip Oyster photocard terms and conditions. This must be in .png or .jpg format and be less than 6MB. A parent or guardian can then apply for a 16+ Zip Oyster photocard. If your child was 15 on 31 August, they can still apply for and use an 11-15 Zip Oyster photocard, even though they'll use it when they're 16. In some situations, we may also be required by law to disclose your personal data to the police or other enforcement, regulatory or Government body, upon a valid request to do so. • Top up pay as you go credit • Buy adult rate 7 Day, Monthly and Annual Travelcards, and Bus & Tram Passes • View your Oyster card and contactless journey history • Check contactless payments • Check your pay as you go balan… We use this data in different ways, including identifying 'hotspots' so we can deploy Revenue Inspectors in certain London Underground stations or on particular bus routes. The typical saving made on an 11-15 Zip photocard is £160 per year. This means that we will not hold information for longer than is necessary for the purposes we obtained it for. TfL will retain personal information in line with its data retention policies. In some circumstances, disclosures of personal data to the police (and other law enforcement agencies) are permitted by data protection legislation, if they relate to the prevention or detection of crime and/or the apprehension or prosecution of offenders. (If … For the 'performance of a contract', for example: in connection with the terms and conditions of the particular Zip card you have applied for, Reducing all crime and antisocial behaviour on and around the public transport network, Creating crime and antisocial behaviour strategies, Targeting crime and disruption hotspots to better coordinate and deploy policing resources, Reducing fear of crime and improving public confidence in the safety of the journeys they make in the capital, The right to question any information we have about you that you think is wrong or incomplete, The right to object to how we use your data or to ask us to delete or restrict how we use it, The right to complain to the regulator - the Information Commissioner's Office. Before any such disclosure takes place, the police are required to demonstrate that the personal data concerned will assist them in this respect. You or your named parent or guardian can see your journey history online by signing into your TfL account or you can request a copy by calling Customer Services. It also describes how long that information is kept and the circumstances in which we might disclose it to a third party. If you breach the Behaviour Code, you may lose your concessionary travel for a certain period of time. Make sure you touch in at the start of your journey and touch out at the end on yellow card readers. The personal information we hold about you or your parent/guardian includes: 1. It is a quick and easy way to pay for single journeys on bus, Tube, tram, DLR, London Overground, TfL Rail, Emirates Air Line cable car, Thames Clippers River Bus and most National Rail services in London. If we withdraw or suspend your travel concession, or are considering doing so, due to a failure to comply with the Behaviour Code, we will write to your parent or guardian. If you use pay as you go on your Zip card, TfL calculates the fares you are charged using automated means - ie using the location where you start your journey (touch in) and, if travelling by train or tube, end your journey (touch out). If you don't live in London and you're visiting with children who don't have an 11-15 Zip Oyster photocard, they can get discounted travel for up to 14 days with the Young Visitor discount: The discount can be added to a standard Oyster card or Visitor Oyster card by a member of staff at: The children must be with you when you ask for the Young Visitor discount. We may use aggregated or depersonalised Oyster journey data to undertake intelligence, analysis and research activities to identify and inform responses to a number of issues including: TfL uses an external service provider to process your application, issue your photo card and operate the photo card scheme on a day to day basis, including Customer Services support. Individuals will not be identified using this information. TfL, its service providers and academic research partners currently process personal information relating to Oyster (including concessionary schemes) within the UK, the European Economic Area (EEA) and the USA. Under data protection legislation, TfL is only allowed to use personal information if we have a proper reason or 'legal basis' to do so. We will also contact you or parent/guardian near the expiry date of the Zip card to tell you about your future ticketing options. Oyster cards are electronic smartcards that are used to pay for public transport in London. Your … To buy a discounted Off-Peak Day Travelcard at London Overground, TfL Rail, National Rail Station ticket office or Visitor Centre, you must show your Railcard or Annual Gold Card to staff. 0 hanno firmato. TfL Oyster and contactless app. The Oyster card is a payment method for public transport in London (and certain areas around it) in the United Kingdom. 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