Tripadvisor Plus Subscription Terms & Conditions, Dominican Republic Ski-In / Ski-Out Hotels, The Leading Hotels Of The World in Dominican Republic, BlueBay Hotels & Resorts in Dominican Republic, Luxury Bahia Principe Hotels in Dominican Republic, Grand Bahia Principe Hotels in Dominican Republic, Be Live Experience Hotels in Dominican Republic, RIU Hotels & Resorts in Dominican Republic, Pet Friendly Hotels in Dominican Republic, All Inclusive Hotels in Dominican Republic, All Inclusive Resorts in Dominican Republic, Dominican Republic Adults Only and Adult Friendly Resorts, Hotels with Balconies in Dominican Republic, Dominican Republic Hotels With Entertainment, Hotels with Restaurants in Dominican Republic, Hotels near Spa - Luxury Bahia Principe Esmeralda. The resort and grounds are beautiful. Indeed, we spoke to one Quebecer two resorts down who has been to Punta Cana many times and said she paid $1800/person last minute for her resort and booked it last minute when she read from other travellers that their capacities were around 25%. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. We want to thank you very much for taking a moment of your time to share your feedback on TripAdvisor, even though we have not been able to meet your expectations. The staff speaks multiple languages, including English, Spanish, and French. They appear to have under gone renovations within the last two years. With Stay-At-1, Play-At-2 access to neighboring Royalton Punta Cana, guests benefit from access to additional facilities and services such as the casino and the serene Royal Spa. Alexis at the lobby bar was so nice even made up his own shot for us to take. If you want to play you better sneak into Occental or the Riu. Book Royalton Splash Punta Cana, Punta Cana on Tripadvisor: See 11,089 traveller reviews, 10,707 candid photos, and great deals for Royalton Splash Punta Cana, ranked #46 of 153 hotels in Punta Cana and rated 4.5 of 5 at Tripadvisor. Does Royalton Splash Punta Cana have any great views? Everything you want to do requires waiting longer than expected, buffet always has a wait to get a table, and then inside you have to wait to get anything. Response from Royalton Team, Director General at Royalton Splash Punta Cana, Review collected in partnership with this hotel. Please see our partners for more details. Third Point: Double check the names of the Royalton properties when you reserve (I actually had to change my initial reservation and still got it wrong). I was shocked our resort would do this during a pandemic. - Xem 50.021 ảnh chân thực và video về Royalton Splash Punta Cana của các thành viên Tripadvisor Not a single clock in the entire resort. restaurants) is another mess, at other resorts where I stayed a week they let you book 3 specialty restaurants such as Japanese, Italian, Mexican per week. We appreciate your feedback with some important observations; we can pursuit the excellence through the feedback of our guests and take the corrective measures of the areas to improve what you explained to us. We signed up, parked our car and lugged our baggage to our Suite. The line was still long and had not moved, and a bellhop confirmed there was no Diamond Club attendant. When I checked into my family suite there was only pop in the fridge. Which popular attractions are close to Royalton Splash Punta Cana? It started with the check in, which kept us in line for over 2 hours before we got our room. There are more places to choose from in the Punta Cana area. Dear Atruong863 , First of all receive a warm regard from Royalton Splash Punta Cana. Fourth Point: No Diamond service at the Royalton Splash. Does Royalton Splash Punta Cana have any great views? Prices are calculated as of 30/11/2020 based on a check-in date of 13/12/2020. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. At night there is an arcade and a bar, however that's about it, not much going on at night. Diamond Club was locked closed....Hmmmm....Second Point: No Diamond Club at the Splash property even if you pay for it! The line was still long and had not moved, and a bellhop confirmed there was no Diamond Club attendant. Now £116 on Tripadvisor: Royalton Splash Punta Cana, Dominican Republic. It is also worth mentioning that our Executive Chef works hard to make an extensive and varied menu of luxury dishes, and he usually accomplishes this goal for all our guests. We have taken all your comments and have sent them to the general department for a solution as soon as possible. I would not stay at this hotel again! Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. See more questions & answers about this hotel from the Tripadvisor community. Top room amenities include a minibar, air conditioning, and a flat screen TV. The staff speaks multiple languages, including English, Spanish, and French. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. restaurants) is another mess, at other resorts where I stayed a week they let you book 3 specialty restaurants such as Japanese, Italian, Mexican per week. No alarm clocks either. With Stay-At-1, Play-At-2 access to neighboring Royalton Punta Cana, guests benefit from access to additional facilities and services such as the casino and the serene Royal Spa. There doesn't seem to be any animation team and there's definitely no kids club at the moment. Doors slam shut to rooms, people call down the halls... REALLY noisy. How can you be a resort in the Carribean without beach volleyball? 5. Enjoy refreshing drinks at the following Memories Splash Punta Cana bars: Lobby Bar. The staff, for the most part, are trying to please the guests, even though English skills are pretty low here. Had a nice new yrs getaway. 3. Highway Macao Playa Arena Gorda, Punta Cana 23000 Dominican Republic. Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services. It took me an hour to get chicken fingers and fries which was very frustrating as those that ordered after me received their food half an hour before I did. Royalton Splash Punta Cana, Punta Cana: Bekijk 11.072 beoordelingen, 10.696 foto's en aanbiedingen voor Royalton Splash Punta Cana, gewaardeerd als nr.43 van 172 hotels in Punta Cana en geclassificeerd als 4,5 van 5 bij Tripadvisor. Royalton Punta Cana (the Splash is actually "Memories") the service there is also very bad. Answer 1 of 9: I'm 35 travelling with my 18 yr old nephew on April 18. Memories is further from the beach than Royalton and does not serve premium alcohol unless you upgrade to Diamond Club which some folks did while there. Room types may vary. XS Night Club. Are any cleaning services offered at Royalton Splash Punta Cana? Well, I had booked a Presidential Suite at the Royalton Splash, so there must be a front desk at the Royalton (these are two sister properties linked by the water park). What are some restaurants close to Royalton Splash Punta Cana? However, the management is non existent or incompetent. The attendant at the Royalton Punta Cana Resort said there were no Presidential Suites available, but they could accomodate us for a $40 per night charge for switching (on a $1080 reservation!). No alarm clocks either. We apologize for any inconvenience you may have had during your stay at the hotel. Eventually an attendant indicated we should call the following day as of 8am. We've been to both Memories Splash and Royalton beforehand. Here you have to line up at 6:30 am in the morning everyday and wait for the booth to open at 7:00 am to book your reservation, they give you no reservation paper slip or receipt so if they lose your reservation its your word against theirs. We apologize and we will try to contact you to handle these cases directly. 6. Theater Bar at the Memories Plaza. Lines are kind of long and the buffet doesn't have much organization as one would think but overall had a nice time. Guess what? Is parking available at Royalton Splash Punta Cana? Royalton Splash Punta Cana, Punta Cana: See 11,014 traveller reviews, 10,632 user photos and best deals for Royalton Splash Punta Cana, ranked #45 of 165 Punta Cana hotels, rated 4.5 of 5 at Tripadvisor. Tripadvisor Plus Subscription Terms & Conditions, Dominican Republic Ski-In / Ski-Out Hotels, The Leading Hotels Of The World in Dominican Republic, BlueBay Hotels & Resorts in Dominican Republic, Luxury Bahia Principe Hotels in Dominican Republic, Grand Bahia Principe Hotels in Dominican Republic, Be Live Experience Hotels in Dominican Republic, RIU Hotels & Resorts in Dominican Republic, Dominican Republic Hotels with Free Parking, Pet Friendly Hotels in Dominican Republic, Adults Only and Adult Friendly Resorts Dominican Republic, All Inclusive Hotels in Dominican Republic, All Inclusive Resorts in Dominican Republic, Dominican Republic Adults Only and Adult Friendly Hotels, Hotels with Infinity Pools in Dominican Republic, Spring Break Resorts in Dominican Republic, Hotels near Spa - Luxury Bahia Principe Esmeralda. Does Royalton Splash Punta Cana offer any business services? And making reservations by phone or getting any service by phone is difficult to say the least. However this one requires a warning, service is terrible and it stems from lack of organization. And this is bow we learned that Memories Splash changed its name to Royalton Splash. At this point I was about to leave and go elsewhere (I should have). Conveniently located restaurants include Toro, Dinner in the sky Punta cana, and Restaurant El Pescador. Are there opportunities to exercise at Royalton Splash Punta Cana? 5. However, we understand that individual tastes are not common and that not everyone enjoys the same kind of food. - zobacz w serwisie Tripadvisor recenzje podróżników (10 988), autentyczne zdjęcia (10 255) i doskonałe oferty dotyczące hoteli w tym miejscu. The a la cart (specialty. So we drove over to the. 2. Also it's important to highlight, our resort has characterized for delivering excellent customer service, and we can assure you it is not our standard. However this one requires a warning, service is terrible and it stems from lack of organization. If you think I just got a bad day, I saw the same lines on other days and our check out took almost as long. See 11,015 traveller reviews, 10,632 candid photos, and great deals for Royalton Splash Punta Cana, ranked #45 of 165 hotels in Dominican Republic and rated 4.5 of 5 at Tripadvisor. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. We have taken all your comments and have sent them to the general department for a solution as soon as possible. Cordially, Royalton Splash Team. Which languages are spoken by the staff at Royalton Splash Punta Cana? Towels are plentiful and you are not responsible for your towel like other hotels, this is a great feature and other hotels should implement this. The buffet staff are doing their best and covid doesn't help, I'll give em that. Prices are calculated as of 16/11/2020 based on a check-in date of 29/11/2020. If you don't care much about premium spirits and the minimal amount of time you spend in your room, I would opt for the more affordable Memories, especially since it is a family vacation. There is no beach volleyball at the Royalton! If you are hungry at night you need to go to the other resort. Royalton Punta Cana Resort & Casino: Royalton/Memories Splash Punta Cana - See 13,480 traveler reviews, 12,501 candid photos, and great deals for Royalton Punta Cana Resort & Casino at Tripadvisor. Taxes and fees that are shown are estimates only. Bubbles Pool Bar. I suspect that management figured they could make a quick buck filling up the place with locals as the tourist are not coming down to the resorts. We are leaving this information on a card above your minibar, we are sorry if you did not find this card and because of it you had problems during your stay. Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay. Swim up bar is overcrowded and people just hover around. It is also worth mentioning that our Executive Chef works hard to make an extensive and varied menu of luxury dishes, and he usually accomplishes this goal for all our guests. Swim up bar is overcrowded and people just hover around. Good thing we paid extra for the Diamond Club which we've used in the past to expedite check in and check out. We were never given a map or instructions about eating, or anything! Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services. 7. There is no beach volleyball at the Royalton! Eventually an attendant indicated we should call the following day as of 8am. Book Royalton Punta Cana Resort & Casino, Punta Cana on Tripadvisor: See 13,504 traveller reviews, 12,987 candid photos, and great deals for Royalton Punta Cana Resort & Casino, ranked #39 of 153 hotels in Punta Cana and rated 4.5 of 5 at Tripadvisor. Only one of our two wake up calls ever came through to us. Are any cleaning services offered at Royalton Splash Punta Cana? We've been to both Memories Splash and Royalton beforehand. Now $171 (Was $̶2̶1̶1̶) on Tripadvisor: Royalton Splash Punta Cana, Punta Cana. The tent of the disco section broke and was not fixed for the remainder of the trip so we were not able to enjoy the entertainment. Own or manage this property? Comments like yours are our best reward. We were never given a map or instructions about eating, or anything! People crowd around the bar and bud in all the time. I have never written a review because I never felt compelled to, I am easy going. Wondering which property would be best suited? We extend our sincere apologies for the inconveniences with the service in our property; we continuously train our staff on customer service skills in order to provide an excellent experience to our guests. Dear n3ssav, We love to know that you had a fantastic time, and that we could exceed your expectations, especially with our service. Diamond Club was locked closed....Hmmmm....Second Point: No Diamond Club at the Splash property even if you pay for it! Sincerely, Royalton Splash Team. The bad: Check in took almost three hours! They lost mine after having waited in line for 40 minutes and carefully repeating which restaurant and time I was booking with the clerk. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Food is fine, the wings and fries are good, cant complain. 3. 6. If you think I just got a bad day, I saw the same lines on other days and our check out took almost as long. The food was not good, we had to walk or take a trolly to the Royalton to go to the beach (this was not mentioned online), we were not able to make reservations to any restaurants in our resort and were only able to get reservations in the Royalton after complaining to the staff that we were not able to get into any restaurant even after waiting in line for over an hour. I asked for a receipt of our room charges at check out (which also took over an hour and required us to complain to a staff member to be able to leave) and we still have not. No answer at either number. First Point: No social Distancing! What food & drink options are available at Royalton Splash Punta Cana? Here you have to line up at 6:30 am in the morning everyday and wait for the booth to open at 7:00 am to book your reservation, they give you no reservation paper slip or receipt so if they lose your reservation its your word against theirs. We are delighted to read that our facilities and services offered by our staff were to your fullest satisfaction. The rooms are nicer at Royalton. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. No answer at either number. On my walk on the beach NONE of the other hotels had the same over capacity issue that our hotel encountered. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Located only a short walk away from one of the most pristine and beautiful stretches of Bavaro Beach, Royalton Splash Punta Cana is perfectly situated in a lush tropical setting, offering Royalton’s signature All-In Luxury® features including luxurious accommodations, world-class reservation-free dining, and unparalleled service that perfectly fit into the genuine and magical ambiance of the Caribbean coast. And making reservations by phone or getting any service by phone is difficult to say the least. Book Royalton Splash Punta Cana, Punta Cana on Tripadvisor: See 11,089 traveller reviews, 10,707 candid photos, and great deals for Royalton Splash Punta Cana, ranked #45 of 153 hotels in Punta Cana and rated 4.5 of 5 at Tripadvisor. Yes, dry cleaning and laundry service are offered to guests. Payments made by partners impact the order of prices displayed. Now £122 on Tripadvisor: Royalton Splash Punta Cana, Dominican Republic. Well, I had booked a Presidential Suite at the Royalton Splash, so there must be a front desk at the Royalton (these are two sister properties linked by the water park). We signed up, parked our car and lugged our baggage to our Suite. While an apology will not change the outcome of your first impression, we sincerely hope that you will give us the opportunity to help you achieve an experience that will outweigh your potential bad times. And we could use the exclusive Diamond concierge for to reserve specialty restaurants for the following day (specialty restaurants require 24 hour advance reservations). As for the Splash section (formerly Memories) the new website provides this info: "With Stay-At-1, Play-At-2 access to neighboring Royalton Punta Cana, guests benefit from access to additional facilities and services such as the casino and the serene Royal Spa" so I would believe that you would have access to the general areas of the PC side but not DC areas unless staying in DC at Splash. See more questions & answers about this hotel from the Tripadvisor community. Please see our partners for more details. What are some of the property amenities at Royalton Splash Punta Cana? Check-in at the front desk we were directed to was backed up from the front desk to the parking lot (see pics). See 11,003 traveller reviews, 10,625 candid photos, and great deals for Royalton Splash Punta Cana, ranked #45 of 162 hotels in Dominican Republic and rated 4.5 of 5 at Tripadvisor. Top room amenities include a minibar, air conditioning, and a flat screen TV. Everything you want to do requires waiting longer than expected, buffet always has a wait to get a table, and then inside you have to wait to get anything. As for sleeping.... really hard to do. Finally, we stayed there from Dec 27 to Jan 3, 2020 they book most of the rooms with local people and as such the hotel was at near capacity as was the dining area, no adherence was given to the 50 % COVID rule, tables were pushed together to accommodate groups of 16 people and the line up for food was cheek to jowl with people who had no respect for the 6 foot/ 2 meter physical distance rule. I stayed at Riu last year and the resort has tables in the water so that people take their drinks with them whereas here people feel compelled to stick around, making it hard for anyone else to get anything. See 11,089 traveller reviews, 10,707 candid photos, and great deals for Royalton Splash Punta Cana, ranked #45 of 153 hotels in Dominican Republic and rated 4.5 of 5 at Tripadvisor. If you are hungry at night you need to go to the other resort. The Royalton reality was different: 1. The idea was simple: a weekend getaway with our daughter and her BFF to enjoy the beach and waterpark. Food is fine, the wings and fries are good, cant complain. 4. While an apology will not change the outcome of your first impression, we sincerely hope that you will give us the opportunity to help you achieve an experience that will outweigh your potential bad times. Sincerely, Royalton Splash Team. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. This was not the norm prior to the locals swarming the resort. People crowd around the bar and bud in all the time. The resort and grounds are beautiful. Prices are calculated as of 09/11/2020 based on a check-in date of 22/11/2020. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Yes, dry cleaning and laundry service are offered to guests. The buffet needs to add spoons to their napkins so we are not looking for someone to assists every time we want soup or ice cream. It happened because there was no one enforcing the rule of 50% occupancy in the dining hall. See 11,027 traveller reviews, 10,642 candid photos, and great deals for Royalton Splash Punta Cana, ranked #46 of 166 hotels in Dominican Republic and rated 4.5 of 5 at Tripadvisor. After we questioned this, she offered to check us into our original Presidential Suite, and provide us with bracelets to access the Royalton PC restaurants, provided we sign a waiver indicating that by accepting this accommodation we would not make any claims against the property for our obvious inconveniences. Bellini Bar. Royalton and went to the Diamond Club. On my walk on the beach NONE of the other hotels had the same over capacity issue that our hotel encountered. However, the management is non existent or incompetent. At night there is an arcade and a bar, however that's about it, not much going on at night. Which popular attractions are close to Royalton Splash Punta Cana? Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. If you want to play you better sneak into Occental or the Riu. Fifth and Sixth Points: Diamond Club service is a myth. Comments like yours are our best reward. Royalton Splash Punta Cana, Punta Cana dès 148€ sur Tripadvisor: Consultez les 11 089 avis de voyageurs, 10 707 photos, et les meilleures offres pour Royalton Splash Punta Cana, classé n°46 sur 153 hôtels à Punta Cana et noté 4,5 sur 5 sur Tripadvisor. Questions & answers about this hotel what we saw of their dirty towels, food trays and glasses... Lines are kind of long and had not moved, and French First of receive! 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